Frequently Asked Questions
Everything you need to know about our premium vanilla products.
What is the shelf life of your vanilla extract?
Pure vanilla extract has an indefinite shelf life and actually improves with age, provided it is stored in a cool, dark place away from direct sunlight.
Are your vanilla beans sustainably sourced?
Yes, we work directly with farmers in Madagascar and Tahiti to ensure fair trade practices and the highest quality sustainable farming methods.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
Do you offer bulk or wholesale pricing for bakeries?
We certainly do. Please contact our wholesale department through our contact form to receive our current bulk price list for food service professionals.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened products. However, if your order arrives damaged or incorrect, please contact us within 14 days for a replacement or refund.
Is your vanilla extract gluten-free and vegan?
Yes, all of our pure vanilla extracts and beans are naturally gluten-free, vegan-friendly, and contain no GMO ingredients.